Privacy Policy of TourScale Enterprises LLC

Effective Date: March 15, 2024

Welcome to TourScale Enterprises LLC (“Company”, “we”, “our”, or “us”). Our commitment is to respect your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, protect, and share information about you, as well as your rights concerning your information when you use our services, including but not limited to our communications platform (e.g., RingCentral), and our website.

1. Information Collection

We collect information in various ways:

• Information we collect: 
  • Name, email address, phone number, and any other information you choose to provide to us.
  • Credit/debit card numbers and other payment details, if applicable, for booking tours and services.
  • Mobile phone numbers and device identifiers, primarily for users who opt into our SMS notifications and communications.
• Directly From You: When you interact with our services, such as when you register for our service, communicate through our platform, email or SMS us directly or request customer support.
• Automatically: We collect certain data automatically when you use our services, including IP addresses, device identifiers, and information about your usage of our services.
• From Third Parties: Occasionally, we may receive information about you from third-party sources to enhance our services.

2. Use of Information

Your information is used to:

• Deliver and improve our services.
• Process transactions and send related information, including booking confirmations and invoices.
• Communicate with you about your account, system updates, or other informational messages.
• Send promotional communications, updates, and other information related to tours and services, subject to your consent.
• Provide customer support and respond to your requests or inquiries.
• Enhance security, monitor compliance with our policies, and for fraud prevention.
• Conduct research and analytics to understand our customers better and improve our product offerings.
• Comply with legal obligations and regulatory requirements.

3. Sharing and Disclosure

We may share your information:

• With service providers who perform services on our behalf, such as RingCentral, under strict confidentiality agreements.
• To comply with legal obligations, protect rights and safety, and enforce our terms and policies.
• In connection with a business transaction, such as a merger, acquisition, or asset sale.

Otherwise, we do not sell or rent personal information to third parties.

4. SMS Messaging

• Consent: We obtain clear, written consent from users before sending outbound SMS messages.  We also will reply to SMS communications made to us from you with information you provide.
• Opt-Out: Users can opt out of SMS communications at any time by following the instructions provided in our messages, which includes replying “STOP” to unsubscribe at any time.
• Data Security: We implement industry-standard security measures to protect personal information, including data related to SMS communications.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee the security of our databases.

6. International Transfers

Your information may be transferred to, stored, and processed in a country different from your country of residence. We take steps to ensure that the data we collect is processed according to this Privacy Policy and applicable laws wherever the data is located.

7. Your Rights and Choices

You have rights regarding your personal information, including the right to access, correct, or delete your data. You may also have the right to object to or limit the use of your information. To exercise these rights, please contact us using the contact information below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies at the individual browser level.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top of this policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: help@tourscale.com
• Phone: 1 (888) 753-7507
• Address: 323 West Davie St Raleigh, NC 27601